FAQ

Facility and recreation registration frequently asked questions

In our facilities, we accept:

Visa

Visa-Debit

MasterCard

Debit

Cheque

Cash

For online registration, we accept:

Visa

MasterCard
You must have an email address and be 19 years or older to create an account.

If you are registering a child for an activity, please create your own account and not an account for your child. Once your account is created, you can add family members and register them in activities.

To create an account:

· Click here to create your customer account.

· Provide the information requested. Please note some fields are required. When you are finished, click Create Account. (If you are adding a family member to your account, click Create Account and Add Family Member.) Please submit your request only once.

· An email will automatically be sent to you after submitting your request for an account. Please keep it for your records.
Invalid Login Name:

You may have an invalid login name if:

· You haven't registered online for an activity for more than a year. It's likely that your account has been deactivated.

· Your email address was inputted incorrectly.

· The email address you used to create your account is different than the one you are using now.

· If your account was deactivated or you re-entered the login information and it didn't fix the problem, create a new account by clicking here.

Invalid password

If the password is invalid:

· Click Forgot your Password?

· Enter the email address you used to create your account

· Click Submit and you will be sent an email with a temporary password

· Sign into your account and then you will be prompted to change your password

· If you are still experiencing difficulties, please call 250-723-2181 for assistance.

Please do not create another customer account.
If you haven't registered online for an activity in more than a year, it's likely that your account has been deactivated and you will need to create a new one. Please click here to create your customer account.
· Click on the Sign In button

· On the login page, click Forgot your Password?

· Enter the email address you used to create your account

· Click Submit

· You will be sent an email with a temporary password. Sign into your account and then you will be prompted to change your password.

· If you are still experiencing difficulties, please call 250-723-2181 for assistance.

Please do not create another customer account.
When adding family members to your account, select the relative option in the box labelled Role in Family in the personal information section.

Friends are encouraged to open their own account by clicking here.
Each family should have one, primary account. Create the account in the name of the primary contact for the family.

When you finish creating your account:

· Click on Create Account and add family member

· Complete the fields and click Save

· Repeat the process for each family member/relative you add
The registration and reservation online system works best on the following web browsers:

· Internet Explorer: version 10 or 11

· Google Chrome: latest version

· Apple Safari: On iOS devices

· Operating systems

· Microsoft Windows: Windows 7, 8, and 8.1

· Apple iOS: Operating system 8.1 (registration module only)

· You can use other browsers and operating systems but you may run into issues.